Accolades from the editor of the North Carolina Fraternal Order of Police... Hendrick Honda's customer service approach impresses NC FOP member Career and business coach Jeffery Gitomer is a firm believer that people don't like to be sold - but they do love to buy. That makes sense in most cases, except when it comes to having to buy a new car. The process of buying a new car is not something most people enjoy. It requires a great deal work and time. It can be a frustrating experience that often results in a back-and forth game between the salesman and the customer. So, you can guess the sort of mood Captain Andy Martin and his wife Marsha were in by the time they called on their fourth car dealership. After looking at several others in the area, they decided to give Hendrick Honda a chance. "We were in the market for a new car," Martin said. "After visiting other dealerships in the area without much luck, I happened to run across the Hendrick Honda ad in the recent NC FOP BlueNote newsletter. When I ran across Paula Forest's name, I knew I had to give her a call.? Forest currently is the Public Relations Director for Hendrick Honda and is also a retired law enforcement officer who worked under Captain Martin when they were with Charlotte- Mecklenburg Police Department. The Martins were impressed with their experience at Hendrick Honda from the moment they set foot on the dealership grounds. "The first thing I noticed was how clean their facility was," Captain Martin said. "The showroom was immaculate as you would expect. However, even their bathrooms and their service department were spotless.? In addition to the cleanliness of the facilities, they were also impressed with everyone on staff. "They were all very professional and courteous,- from the Vice-President Chuck Colson on down," said Martin. "In addition, our sales associate, Ralph Condrey, was a joy to work with. There was not one ounce of sales pressure on us at all." The Martins test drove one of the brand new 2008 Honda Accords and absolutely loved it. They drove off the lot that same afternoon with it. Martin was amazed that buying a new car could be that enjoyable. "Their attention to the needs of the customer is evident in everything they do," he said. "I've never been so excited to tell people about my experience buying a new car". http://community.icontact.com/p/nuparadigm/newsletters/bluenote/posts/05-22-2008-bluenote-37-32